Frequently Asked Questions
Do I need a Mental Health Evaluation?
Depends, do you plan to use Mentaya or turn in Superbill to your out of network benefits? If yes, you will need an evaluation. If you find it important to see if you meet the qualifications for a mental health diagnosis, you will need an evaluation. If the court has ordered you to have an evaluation, yes. If you would prefer to avoid a diagnosis and would like to focus on treatment with out one, you will not need a formal evaluation. Although, part of treatment will be examining your symptoms, recent and relevant history, and how this impacts your life, but the need for a formal eval is not needed. This can be discussed during your consultation.
Am I entitled to a good-faith estimate?
Yes, you are. A good faith estimate is an estimate of the cost of therapy, barring any emergency items or services. You should receive an email with the estimate at least 3 days prior to the date of service unless you are scheduled within 3 days, in that case, we will get the GFE to you before the date of service. A good-faith estimate is not a contract.
What are our fees?
Psycho-therapy 1-55 min session: $130, Mental Health Evaluation up to 90 min: $200, Outside of session communication with you or on your behalf unrelated to scheduling (including phone calls, emails, texting) No cost the first 15 minutes, per 10min after- $35.
Advantages of not using Insurance:
We believe that as an individual you have the right to control your care. Your care is not dictated by the insurance company. You get full control over your care, including the number and types of sessions you need.
You do not have to have a diagnosis tied to your medical record.
Your records are protected and not in the hands of insurance companies.
What is a Superbill? How do I use one?
A superbill shows an itemized list of services that you have received from an out-of-network provider. It's like a detailed invoice or receipt. A therapist may provide you with a superbill — a specific document required by an insurance company — that allows you to seek reimbursement for an out-of-network provider.
What is Mentaya?
Mentaya is a 3rd party company that assists clients in 1) Verify if you have out-of-network benefits, and see your expected reimbursement for therapy. 2) We will make sure your claims are submitted successfully, and we're here to support you 24/7. 3) We submit claims after every session to ensure you get your money back ASAP. Please click here to check and see ensure your claims are submitted successfully and are Mentaya can help you.
Can I use my insurance?
We do not accept insurance. We have found that many people have high deductibles and that using your out of network benefits may be an option for you.
How will I meet with my therapist?
You’ll be sent a link for the video appointment. Click on it when our appointment is scheduled to start or open it through the Telehealth by SimplePractice app (which you can download for free in the app store). You can use the camera and audio on your computer or mobile device.
How do I pay for services?
Currently, we only accept credit card payments, before your first appointment you will receive an email containing a prompt to put your credit card on file. After each session at the end of the business day you will be charged for the session via autopay.
How do I contact my therapist?
In a crisis or emergency, we may not be readily available so please contact, 988, 911, or go to your nearest emergency room. You can call or text the phone number on the website or the number your individual therapist gives to you. This form of communication is not HIPAA compliant and should be used only for scheduling purposes. You may also email/ message your individual therapist through simple practice.
Do I have to be in the State of Ohio to receive services?
Yes, you must physically be in the state of Ohio to receive services.
Do you accept Medicaid or Medicare?
We do not currently accept either.
Tips for Telehealth?
Join the video appointment 5-10 minutes before the scheduled time so you can make sure that everything is set up correctly.
Restart your computer every day for it to run as efficiently as possible.
Close any unnecessary programs and applications on your computer before joining a Telehealth call. These take away from the resources needed for your computer to run efficiently.
Keep your software and operating system up-to-date. Install recommended updates only from sources you trust.
You may need to adjust the volume or mute/unmute your speakers to prepare for the call. We also recommend keeping a pair of headphones nearby in case you need to use them for improved audio/voice.
When your video camera is turned on, there’s more strain on your internet connection which can impact the audio quality during a Telehealth call. If your audio becomes choppy, your connection may not be strong enough to support a live video stream. Turning off your camera may help to improve the audio quality of the call.